Partnership Policies.

Last updated – February 15th, 2023

Scheduling a Dango Books Feature:

All promotions MUST be submitted at least 5 days before their planned promotion date. We can schedule up to 90 days in advance.

We respond to all submissions within 24 hours via email. Once approved, we will send a PayPal invoice. The promotion date will be secured once the payment is received.

Rescheduling a Dango Books Feature:

To reschedule your promotion, please message us 3 days before your scheduled promotion. We will try to find an alternate date for you.

But, if you message us about rescheduling less than 3 days before your scheduled promotion, we cannot reschedule or refund you.

Cancel a Dango Books Feature:

To cancel a scheduled promotion, please message us at least 3 days before your scheduled promotion date to receive a full refund of your order.

We cannot guarantee a refund if you cancel your promotion less than 3 days before the scheduled promotion date.

Discounting Your Book:

Your book should be discounted to the planned price by (3 AM EST or 12 AM PST) on the day of the promotion.

If your book is not discounted to the planned price at a particular retailer by (3 AM EST or 12 AM PST) on the scheduled promotion day, we will only include links to where the deal is available. We will let you know which retailers have been excluded, but we cannot grant refunds or reschedule your promotion.

But if your book is not discounted to the planned discounted price at any retailers by (3 AM EST or 12 AM PST) on the scheduled promotion day, we will not feature your book at all. You will not receive a refund, and unfortunately, we cannot reschedule your promotion.

Changing Your Book Price:

Your book must remain discounted until 11:59 PM PST on the scheduled period. Price switching is a misleading practice that we take very seriously. It gives a negative experience for both authors and readers.

If a partner expires a deal early with us more than once, we will stop working with them. Please inform us in advance if you need to adjust the end date.

Note: If you expect any potential issues with your promotion, do not wait. Contact us immediately, so that we can help!*

Submit Your Promo Now

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