Terms of service.

Last updated – February 27th, 2022

Scheduling & Payment:

  • Your book needs to be submitted to us at least 5 days before its planned promotion date. We can schedule up to 90 days in advance.
  • All approved submissions are responded to within 24 hours via an approval email and a PayPal invoice. The submission is confirmed when payment is received.

Discounts should be active by (3 AM EST or 12 AM PST) on the day of the Dango Books feature.

  • If your book is not discounted for your planned deal price at a particular retailer by (3 AM EST or 12 AM PST) on the scheduled promotion day, we will only include links to only where the deal is available. We will let you know which retailers have been excluded, but we cannot grant refunds or reschedule your promotion.
  • If your book is not discounted for your planned deal price at any retailers by (3 AM EST or 12 AM PST) on the scheduled promotion day, we will not feature your book in our email or our website. You will not receive a refund, and we are unfortunately unable to reschedule your promotion.

“Author First Always” Refund Policy:

Consumer taste can be unpredictable at times. To ensure our partners get the most value from us. We offer a guaranteed 100% full refund for the extreme case of:

  1. ZERO sales for discounted books on the day we promote your book and one day after.
  2. LESS than 50 downloads for free books on the day we promote your book and one day after.

Note: We use two days because retailers sometimes register sales/downloads late*

If the conditions are met, please email us within 14 days of your promotion with screenshots of your sales report on those two dates, and we’ll issue a 100% full refund within 24 hours.

Reschedule a Dango Books Feature:

  • If you message us about rescheduling 3 days or more before your scheduled feature, we will try to find an alternate date pending availability based on the date you request.
  • If you message us about rescheduling less than 3 days before your feature, we cannot reschedule or refund you. However, you are welcome to resubmit for another date at least one month down the road.

Cancel a Dango Books Feature:

  • Please notify us at least 3 days before your scheduled promotion date to receive a full refund of your order.
  • If you cancel your promotion less than 3 days before the scheduled promotion date, we cannot guarantee a refund.

Price Change:

  • Your book must remain discounted until 11:59 PM PST on the scheduled period. Price switching is a misleading practice that we take seriously as it gives a negative experience for both authors and readers.
  • If a partner expires a deal early with us more than once, we will not continue working with them. Please inform us in advance if you need to adjust the end date.

Note: If you expect any potential issues with your promotion, do not wait. Contact us immediately, so that we can help!*

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Questions?

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