Your book needs to be submitted to us at least 5 days before its planned promotion date. We can schedule up to 30 days in advance.
All approved submissions are responded to within 48 hours via an approval email and a PayPal invoice. The submission is confirmed when payment is received.
Discounts should be active by (3 AM EST or 12 AM PST) on the day of the Dango Books feature.
If your book is not discounted for your planned deal price at a particular retailer by (3 AM EST or 12 AM PST) on the scheduled promotion day, we will only include links to only where the deal is available. We will let you know which retailers have been excluded, but we cannot grant refunds or reschedule your promotion.
If your book is not discounted for your planned deal price at any retailers by (3 AM EST or 12 AM PST) on the scheduled promotion day, we will not feature your book in our email or our website. You will not receive a refund, and we are unfortunately unable to reschedule your promotion.
Reschedule a Dango Books Feature:
If you message us about rescheduling 3 days or more before your scheduled feature, we will try to find an alternate date pending availability based on the date you request.
If you message us about rescheduling less than 3 days before your feature, we cannot reschedule or refund you. However, you are welcome to resubmit for another date at least one month down the road.
Cancela Dango Books Feature:
Please notify us at least 3 days before your scheduled promotion date to receive a full refund of your order.
If you cancel your promotion less than 3 days before the scheduled promotion date, we cannot guarantee a refund.
Your book must remain discounted until 11:59 PM PST on the scheduled period. Price switching is a misleading practice that we take seriously as it gives a negative experience both authors and readers.
If a partner expires a deal early with us more than once, we will not continue working with them. Please inform us in advance if you need to adjust the end date.